[{"data":1,"prerenderedAt":532},["ShallowReactive",2],{"blog-landing":3,"blog-post:my-best-clients-were-the-ones-i-needed-to-let-go":25,"seo-settings":180,"shared-footer-cta":200,"guest-episode:mike-abercrombie":221,"site:announcement-bar":233,"site:main-navigation":273,"site:footer-navigation":450},{"value":4},{"path":5,"slug":6,"title":7,"text":8,"newsletterForm":19,"publishedAt":20,"updatedAt":21,"seo":22},"/blog","blog","Blog: EOS® Tips, Product Updates & Best Practices",{"type":9,"children":10},"root",[11],{"type":12,"tag":13,"props":14,"children":15},"element","p",{},[16],{"type":17,"value":18},"text","Welcome to the Success blog, where you will find helpful information about leveraging neat technology to implement EOS within your business and tips for business growth.","\u003Cscript src=\"https://js-eu1.hsforms.net/forms/embed/146042553.js\" defer>\u003C/script>\n\u003Cdiv class=\"hs-form-frame\" data-region=\"eu1\" data-form-id=\"c8b0bb9c-0f38-42ab-b567-8231c23136cb\" data-portal-id=\"146042553\">\u003C/div>","2025-01-22T15:12:00+00:00","2026-05-14T10:38:18+00:00",{"title":23,"description":24},"Blog: EOS® Tips and Product Updates — Success.co","Explore expert insights, product releases, EOS® best practices, and innovation updates from Success.co. Stay informed and level up your business.",{"value":26},{"slug":27,"path":28,"title":29,"excerpt":30,"publishedAt":31,"image":32,"category":42,"author":46,"updatedAt":31,"seo":58,"jsonLd":61,"summary":62,"toc":94,"practiceBuilder":95,"authorBio":96,"sidebarCta":61,"body":107},"my-best-clients-were-the-ones-i-needed-to-let-go","/blog/my-best-clients-were-the-ones-i-needed-to-let-go","My best clients were the ones I needed to let go","Mike Abercrombie kept his longest clients at their original rate for years and called it loyalty. 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What it cost him, and why graduating them was the confirmation he'd done his job.",null,{"type":9,"children":63},[64],{"type":12,"tag":65,"props":66,"children":67},"ul",{},[68,74,79,84,89],{"type":12,"tag":69,"props":70,"children":71},"li",{},[72],{"type":17,"value":73},"Mike kept his earliest clients at their original rate for three or four years and called it loyalty",{"type":12,"tag":69,"props":75,"children":76},{},[77],{"type":17,"value":78},"Meanwhile his rate for new clients had gone up $1,000 or $2,000",{"type":12,"tag":69,"props":80,"children":81},{},[82],{"type":17,"value":83},"The bigger cost: he'd slipped from coaching into facilitating and stopped getting the reps that sharpen him",{"type":12,"tag":69,"props":85,"children":86},{},[87],{"type":17,"value":88},"Once he started graduating clients, revenue rose fast and he was learning again",{"type":12,"tag":69,"props":90,"children":91},{},[92],{"type":17,"value":93},"Graduating a client isn't abandoning them: it's the confirmation you did your job",false,"story",{"body":97},{"type":98,"value":99,"toc":103},"minimark",[100],[13,101,102],{},"Mike is an Expert EOS Implementer® and Community Leader for EOS Worldwide. His business background provides context for the power and application of the EOS tools in an entrepreneurial company. Coupled with his 10 years of teaching and facilitating business executives, Mike is able to help clients navigate the tough but powerful conversations needed to move their business forward.",{"title":104,"searchDepth":105,"depth":105,"links":106},"",2,[],{"type":98,"value":108,"toc":174},[109,112,115,118,123,126,129,132,136,139,142,145,148,152,155,158,161,165,168,171],[13,110,111],{},"By my fourth or fifth year as an Implementer, I had a handful of clients who had been with me since nearly the beginning. They were great companies. Great leadership teams. They knew the tools cold, they ran strong meetings, and every quarter felt like showing up to work with people who genuinely wanted you there.",[13,113,114],{},"When their two-year commitments came up, I never raised the conversation. The general guidance is $500 every two years, but I just never felt like going back and saying, \"Hey, it's been two years, here's another 500.\" So I left it. And they stayed.",[13,116,117],{},"It felt like loyalty. It felt like good business. I told myself these relationships were the proof that I was doing this right.",[119,120,122],"h2",{"id":121},"what-i-stopped-noticing","What I stopped noticing",[13,124,125],{},"Here is what I did not see for a long time: in those three or four years I spent with my legacy clients at the original rate, my rate for new clients had gone up a thousand dollars. Sometimes two thousand. Every session I ran with a long-term client at their old price was a session I was not running with a new client at my current price.",[13,127,128],{},"The math does not lie. But I was not doing the math. I was enjoying the comfort.",[13,130,131],{},"And the revenue was not even the bigger problem.",[119,133,135],{"id":134},"the-session-that-felt-too-easy","The session that felt too easy",[13,137,138],{},"There is a point with a long-term client where you cross a line. You stop coaching and you start facilitating. They know it. You know it. They will tell you, \"We know we can do this on our own, but we have a better meeting with you here.\" And that is true. They do.",[13,140,141],{},"But for me, those sessions stopped being rewarding. I missed the teaching. I missed the coaching. I missed getting dropped into a business I had never seen before and having to figure it out. When you are with the same team for years, you stop stretching. You stop getting the reps that sharpen you.",[13,143,144],{},"I did not realize how much it had cost me until Jim Coyle, who coached me through boot camp, mentioned that some of his long-term clients had told him, \"You've really upped your game, Jim.\" And my first thought was: could my clients say that about me? Or had I been coasting on familiarity?",[13,146,147],{},"That went in me like a knife.",[119,149,151],{"id":150},"the-two-things-i-was-losing","The two things I was losing",[13,153,154],{},"Once I started graduating clients, the effect was immediate. Revenue went up, and it went up fast. New clients came in at my current rate. The gap I had let build for years closed in a matter of months.",[13,156,157],{},"But the second thing was less obvious and, honestly, more important: I was learning again. Every new Focus Day put me back in beginner mode. Every unfamiliar industry forced me to listen harder, ask different questions, pay closer attention. I once walked into an equine veterinary clinic in California where they run racehorses through MRI machines. The doctor pulled me around a corner to show me a freshly extracted horse molar while standing in six inches of bright red water. I remember thinking, \"What am I doing here?\" But that disorientation is the work. That is where the mastery comes from.",[13,159,160],{},"To this day, going into a Focus Day, I play Paton's video on the drive in just to get the foundational material back. Because I am not doing Focus Days as often as I was in the early years, and without those reps, you get rusty. If it has been six or nine months since your last one, you feel it.",[119,162,164],{"id":163},"what-staying-really-costs","What staying really costs",[13,166,167],{},"I am almost at a thousand sessions now, ten years in. And the mistake I would go back and fix first is not the revenue target I chased too hard or the EOS® Life box I left unchecked. It is the years I spent with clients who did not need me anymore, telling myself it was service when it was really comfort.",[13,169,170],{},"Graduating clients is not abandoning them. They are ready. They have seen all 20 tools, they have been through every session type, they are strong across the components. Letting them go is the confirmation that you did your job.",[13,172,173],{},"And on the other side, there is a business you have never heard of, in an industry you did not know existed, with a leadership team that needs exactly what you learned to give. 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