Customer Success & Sales Rep - open for applications
Customer Success and Sales Rep
📍 Remote – anywhere in the USA
📃 Reports to: CEO (Philipp)
🧑🤝🧑 Team: Customer Success
💡 Experience: 5-7 years in Customer Success, with some Sales experience
⏰ Commitment: Full time
💰 Salary: $85-$110k, based on experience and location
👋 Hey there. We’re Success.co.
We’re building the world’s most intuitive platform for running on the Entrepreneurial Operating System® (EOS), helping teams everywhere get clear, stay aligned, and actually hit their goals.
If you’ve ever worked in a growing business that runs on EOS, you know how powerful it is when everything clicks. We make that click happen.
Now we’re looking for a Customer Success & Sales Manager who can help us make our trial and paying customers successful and them into raving fans.
🚀 The Role
This is a Customer Success role with a Sales twist. Think 80/20. Your primary job is making our existing customers wildly successful. Your secondary job is helping new ones get started.
You’ll own the full customer lifecycle from onboarding through renewal and expansion. You’ll also handle inbound demo calls and help close deals when prospects are ready. The two sides feed each other: happy customers refer new ones, and a smooth sales handoff sets the stage for long term success.
You’ll work closely with our CEO Philipp and the product team. You’ll have real influence over how we serve our customers and how we grow.
🧩 What you’ll be doing
Customer Success (the big part)
Onboard new customers and guide them through setup so they see value fast. First impressions matter, and you’ll make sure ours are excellent.
Drive adoption and engagement by helping customers use key features regularly. You’ll reach out proactively via email, phone, and Zoom to keep them on track.
Build real relationships with customers. Be their trusted advisor. Know their goals, their pain points, and what keeps them up at night.
Own renewals and retention. When renewal time comes, it should feel like a formality because the customer already knows the product is essential.
Spot expansion opportunities. If a customer could benefit from more seats, features, or services, you’ll make the recommendation. Not pushy. Just helpful.
Track customer health and flag risks before they become cancellations. You’ll build a sense for which accounts need attention and when.
Sales (the supporting part)
Run prospect demo calls for inbound leads. Show them the product, understand their needs, and help them decide if Success.co is the right fit.
Manage the deal pipeline. Keep the CRM clean, follow up consistently, and move qualified prospects toward a decision.
Hit sales targets without becoming someone who treats every conversation like a transaction. Our best sales come from genuine helpfulness.
Feed insights back to the team. What are prospects asking for? What objections keep coming up? You’ll be our ear to the market.
💡 You’re probably someone who…
Has 5-7 years in Customer Success, Account Management, or a similar client facing role. Ideally in B2B SaaS.
Has some Sales experience too. Maybe you started in Sales and moved to CS. Maybe you’ve done a hybrid role before. Either way, you know how to close without being that person.
Is genuinely curious about how customers use products. You don’t just check in, you dig in.
Communicates clearly and warmly. Your emails make people feel heard, not processed.
Is organized enough to juggle multiple accounts without dropping anything. You love a good CRM and you actually update it.
Works independently and proactively. You don’t wait to be told a customer is unhappy. You’ve already called them.
Understands the EOS® framework. If you already know how to run a Level 10 meeting is, we’ll be impressed.
❤️ Why you’ll love it here
Real ownership. You’re not inheriting a playbook. You’re helping build one. Customer Success at Success.co is yours to help shape.
Direct impact. Your work directly affects retention, revenue, and customer happiness. No layers of bureaucracy between you and results.
A product people love. Seriously. Our customers send us thank you notes. That makes your job a lot more fun.
Remote first culture. We’ve been doing this since day one. Async by default, sync when it matters.
Room to grow. As the company scales, this role grows with it. Today it’s you. Tomorrow it could be you leading a team.
Work with the CEO. Philipp is hands on, cares deeply about customers, and will give you the context and support you need to succeed.
📩 Ready to join us?
Send your CV (or LinkedIn) and a short note about why this role feels right for you to people@success.co.
Tell us about a customer you turned from frustrated to fanatical. We want the story.
We read every application ourselves. Promise.
